GMAC Mortgage Corporation ratings, reviews and complaints - Mortgage Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against GMAC Mortgage Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides residential mortgage loans.

Primary Contact:	Bill Criss (Sr. Vice President)
Business Started:	1/1/1980
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company's headquarters is located outside of our service area. To obtain a current reliability report, complaint statistics or file a complaint on this company, please contact the Better Business Bureau of Eastern Pennsylvania by writing to 1608 Walnut St. Suite 402 , Philadelphia, PA 19103, or calling (215) 985-9313. To view the report on the website go to www.easternpa.bbb.org

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

G M A C Mortgage Corporation

Pacific Republic Mortgage Corporation

Websites:
There are no additional web sites.

Contacts:

Charles Sale (Executive Vice President)

John Belles (Branch Manager)