Find a reputable business?

Reputation Report

Goldco Direct, LLC

5,308 inquiries |
Business Services

File Complaint

19528 Ventura Blvd Suite 370
Tarzana , CA 91356 | Get Directions

(855) 848-4653

http://www.goldcodirect.com

Monday - Friday 7:00am - 4:00pm

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/26/2014 Paumas

Highly Recommend!

Being the first time I actually looked into precious metal IRA's, I was very skeptical at first because I had no clue how anything worked. However, the people at Heritage Gold Group really explained the concept to me and made me feel super comfortable with what I was investing my money into. Lana Lee helped me set up my account and she put everything in place for me so it was simple to understand. I definitely recommend their services, especially to anyone, like me, who was a first-timer.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Goldco Direct, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

For generations Heritage Gold Group has been providing front end processing for precious metals and IRA investment parent company GoldCo Direct LLC.

Primary Contact:	Trevor Gerszt (Managing Member)
Business Started:	10/7/2006
Social:

Interested in Goldco Direct, LLC?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Heritage Gold Group

Websites:
There are no additional web sites.

Contacts:

John Ginh (Operations )

Adam Gardiner (CMO)

Jacob Kings (Executive Vice President )

Joyce Ojeda (Marketing Assistant)

Information

Other Categories:

Gold, Silver, and Platinum Dealers

Addresses:

21215 Burbank Blvd Suite 600, Woodland Hills, CA, 91367

6320 Canoga Avenue 15th Floor, Woodland Hills, CA, 91367

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile