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Goldco Precious Metals complaints

21215 Burbank Blvd. Suite 600
Woodland HIlls, CA 91367
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(855) 465-3472

Monday-Thursday: 8am-5pm
Friday: 7am-4 pm
Saturday and Sunday: Closed

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Total Amount in Dispute:

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Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Goldco Precious Metals closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Goldco Precious Metals

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RESPONSE: Agreed to make an adjustment Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint


GOLDCO offers an inflation booklet by Ben Stein, filled out the form, Loretta called back asking probing questions on my investments etc and said i wasn't qualified to get the information. when i called her on this and requested my booklet and wasn't going to have some woman resend my request. she gave me some car salesman metaphor and indicated i made offensive remarks about women. i pointed out if she were a man i would make the same comment (changing woman to man). she would not share her last name for follow up with the company. the caller ID 704-318-4859 is not valid & corp # 855-4653472 is an answering machine (no call back yet). Resolution Sought Send $50 (1 hour of my time) to Charity Make a Wish, with confirmation. my booklets

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Company Response


We apologize for the experience you had. As you can see from the 1000s of 5-Star reviews we have, this isn’t how we handle our customers. If you don’t mind, management would like to find out more about what happened during your experience. A sales manager has or will reach out to you ensure that you are a satisfied customer.

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