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Golden Nugget

132 inquiries |
Casinos

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2550 Golden Nugget Blvd
Lake Charles, LA 70601 | Get Directions

(877) 777-4653

http://goldennugget.com/lakech...

24/7

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/30/2020 Johnny B.

There is a lot of dog poop on the grass and flower beds. No poop bags at doggie park.

There is a lot of dog poop on the grass and in the flower beds right outside of the hotel. There is a doggie park but no poop bags. The balcony at our room had cigarette butts and drink glasses on it. Have someone inform guests as they check in that they are responsible for cleaning up after their pet. Put poop bags in the holders at the doggie park. Have someone check that rooms have been cleaned.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Golden Nugget closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Golden Nugget Lake Charles offers hotel and casino services

Primary Contact:	Customer Service
Business Started:	1/12/2011
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Golden Nugget Lake Charles, LLC

Websites:
There are no additional web sites.

Contacts:

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Other Categories:

Hotels

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