Golf Plus ratings, reviews and complaints - Telemarketing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

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Complaint Closing Statistics

0 complaints against Golf Plus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is telemarketing golf clubs.

Primary Contact:	Jeff Benson (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company's selling practices are misleading and deceptive. This company solicits golf enthusiasts offering individual clubs or a set of golf clubs on a trial basis, at no cost or obligation. Customers are asked to pay a deposit by credit card to guarantee that they will return the clubs after the 90 day trial period. It appears the company is out of business. Mail sent to the company was returned by the Post Office marked, "No forwarding address". Our experience with this and similar offers shows customers were no longer able to dispute the charge with their credit card company because they were beyond the 60 day window. Moreover, all of these companies ceased doing business after approximately 90 days. In general, we believe that anything advertised as free should not have any cost associated with the offer. In other words, no deposit should be required. If the credit card is charged, then be certain to return the clubs within 30 days to allow time to dispute the charge with your credit card company. By law, you have 60 days from the date of the statement to dispute a charge.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

The Refurb Factory

Golf Plus/Refurbished Golf

Websites:
There are no additional web sites.

Contacts:

James Bennet (Owner)

Reputation Report

Golf Plus

Complaints and Resolutions

Other Information