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Goodwill Store & Donation Center

73 inquiries |
Thrift Shops

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207 Park Hills Plaza
Altoona, PA 16602 | Get Directions

(814) 946-0902

http://www.gogoodwill.org

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/17/2019 Jodi B.

Refresh their employees on customer service and leave the damn lights on until the last customer is safely out of the store

This store is in the Park Hill plaza of altoona. It was 535 pm I was in the back of the store shopping and they turned half the stores lights out now mind you they have sections of stuff on the floor that is for sale that I understand however if I were an elderly person this could be and issue.they make the announcement after the lights go out that they are closing in 25 minutes I also have to feel like I am being pushed out the door .I understand they have things to do after people leave .well #1 dont turn the damn lights out rude and dangerous #2 close at 5 instead of 6 and stay the other hour and clean and do what ever I know 75 dollars might not sound like much to you but I had s good cart full that I walked away from .I'll shop at regular merchants for now on I'm done with thus good will this is the third time that this happened .

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Goodwill Store & Donation Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is thrift shops.

Primary Contact:	Marcia Salyards (Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Goodwill Industries

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

22 Park Hills Plaza, Altoona, PA, 16602-0000

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