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Grass Monkey Landscape & Development, Inc

283 inquiries |
Handyman Service

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2704 Duffy Street
San Bernardino, CA 92407 | Get Directions

(909) 648-3829

http://www.grassmonkeylandscap...

Monday-Friday: 8:00 AM-5:00 PM Saturday:Closed Sunday: Closed

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/18/2021 Greg I.

I give them 5 stars, very nice job. I'm very happy.

In the last year they did work at my parents and I liked the work they did there, so I hired them. They recently did and continue to work on landscape upgrades throughout my property. They've done very well. Customer service is extraordinary. Juan is very hands on, great communicator, very positive and convincing and backs up his word. Great customer service sills. They are prompt and have always cleaned up after themselves. I've been pretty pleased with the completion of the projects. I've already recommended them to my in-laws and will definitely continue to recommend them to others. I still have other pending projects, so I will definitely continue to use their services. I give them 5 stars, very nice job. I'm very happy.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Grass Monkey Landscape & Development, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Grass Monkey Landscape provides high quality landscaping services to owners of residential and commercial properties. Services include landscaping, lawn mowing, yard cleanups, mulching, hardscaping, tree services and more.

Primary Contact:	Juan Lopez Gomez (CEO/President/RMO)
Business Started:	11/18/2016
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 1036584
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Yolanda Ortiz (Office Manager)

Other Categories:

Lawn and Garden Maintenance Service

Concrete Surfacing Services