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Grease Monkey

27 inquiries |
General Auto Repair Services

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2205 West Parkwood Avenue
Friendswood , TX 77546 | Get Directions

(281) 947-8101

https://www.greasemonkeyauto.c...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/20/2022 daniel c.

There staff should be revaluated and trained properly.

June 11th i went in for a oil change. I told them i was going to do a long road trip to my home town n needed everything to be check. They did my oil change and only thing they told me i needed was a air filter.. i told them ill buy that separately. I paid and i left . Few days later on the day i hit the road my abs and traction control sensor were going off. But my brakes were working fine i didnt think nothing of it. I left on my trip n i continued to have problems. On the 19th of this month which is today. I was rather concurned why my brakes started to flutter. Before i left my home town. I went to autozone n they pop my hood. And saw i had no brake fluids n no coolant Completely EMPTY!!!! So i look at my reciep and saw the checklist. It says my brake fluids were full and my coolant. Now i no they didnt even bother to check it at all... i paid for there top primium oil and they do this to me? They let me drive off without brake fluid and no coolant. And what makes me more upset is that i left that place happy because it was good service. If i didnt catch this in time i could of wreck my vehicle and i would of filed a lawsuit real quick .

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Grease Monkey closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides general auto repair services.

Primary Contact:	Owner
Business Started:	N/A
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Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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