Grotto Custom Wine Cellars ratings, reviews and complaints - Wine Cellars

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Grotto Custom Wine Cellars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

At Grotto Custom Wine Cellars & Cabinets, we are passionate about the proper storage of wine. With over 10 years of experience in the wine industry & having traveled the world's finest wine regions,we understand the importance of preserving your wine

Primary Contact:	Luis Mora (COO)
Business Started:	5/1/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Grotto Custom Wine Cellar and Cabinets

Websites:
There are no additional web sites.

Contacts:

Steve Pantalemon (CEO)

Krista Davis (Web Marketing Manager)

Customer Service

Luis Mora (COO)

Other Categories:

Cabinet Contractors

Reputation Report

Grotto Custom Wine Cellars

Complaints and Resolutions

Other Information