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GSI Exchange

1,597 inquiries |
Gold, Silver, and Platinum Dealers

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26565 Agoura Road Suite 200
Calabasas, CA 91302 | Get Directions

http://gsiexchange.com

Monday - Thursday 7:00am - 7:00pm
Friday 6:00am - 3:00pm
Saturday 10:00 - 12:00

Company Rating

AAA

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Customer Reviews

based on 32 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/2/2025 tanner f.

bad services

I was incredibly impressed with the service provided by Digital Cyber Forensics when i was scammed by GSI . They are a lifesaver when I thought all hope was lost after a fraudulent transaction. Their team was incredibly swift and efficient in moving through the recovery process. They demonstrated a deep understanding of cybersecurity and finance, making sure that I was kept in the loop throughout. Thanks to their hard work and determination, I was able to get my funds back in no time. I cannot recommend them highly enough—extremely professional and really know what they're doing! www.digitalcyberforensics.org

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against GSI Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

GSI Exchange is a precious metals dealer specializing in wholesale direct sales to the public. Platts Global Metal Award "Rising Star" Nominee 2016

Primary Contact:	Pia Anderson (Director of Investor Relations)
Business Started:	9/5/2014
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

True Bullion LLC

Websites:
There are no additional web sites.

Contacts:

Sybil Bordenave (General Counsel)

Customer Service

Customer Support

Other Categories:

Precious and Semi-Precious Gemstone Investments

Addresses:

5023 North Parkway, Calabasas, CA, 91302

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