Guerrero Custom Cabinets ratings, reviews and complaints - Kitchen Cabinets and Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege paying for cabinets and installations but failing to receive their order or all of their order, or failing to receive installation or only receiving partial installation, or serious workmanship issues and damages. One complainant stated that after filing the complaint, he did speak with the owner who made yet another appointment and failed to show up.

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Complaint Closing Statistics

0 complaints against Guerrero Custom Cabinets closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is retailing custom kitchen cabinets.

Primary Contact:	Rosie Santos (Office Manager)
Business Started:	1/1/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As of our last verification on October 15, 2002, we could find no evidence of a contractor's license. A contractor's license is required for the type of work this company is performing. To verify licensure or for the most up to date information on license status you may call the Board at 1-800-824-CSLB, or visit their website at www. cslb. ca. gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Pedro Guerrero (Owner)

Reputation Report

Guerrero Custom Cabinets

Complaints and Resolutions

Other Information