GutterMasters ratings, reviews and complaints - Metal Products Contractor

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege company fails to honor warranties provides poor quality maintenance and failure to complete installation work as contracted. Others allege company fails to arrive at scheduled time. When contacting the company to resolve their issue they encounter poor customer service and sarcastic remarks. Customers are offered the opportunity to have their concerns readdressed partial refunds or refusal of refund per the terms of the warranty or contract.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against GutterMasters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

GutterMasters, Inc provides the sales, installation and repair of rain gutter systems.

Primary Contact:	Doug Wood (President)
Business Started:	9/18/1995
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 712613
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Tatiana Medina (Office Manager)

Other Categories:

General Building Contractors

Gutters and Downspouts Contractor

Reputation Report

GutterMasters

Complaints and Resolutions

Other Information