H & R Financial Services, Inc. ratings, reviews and complaints - Loan Modifications Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege unfulfilled contracts, failure to communicate case progress, and inability to contact the company to inquire on the status of their case or request a refund. Others complain they paid large advance fees for loan modification services which were not provided as agreed. Some customers complain after several months there was no progress with their case, and upon contacting their lender, no paperwork had been submitted. Others allege they experienced difficulty reaching anyone at the company due to invalid email addresses or phone numbers. Most complainants requested refunds.

The company responds to most complaints by disputing the complainant’s allegations of non-performance, by claiming they had phone or email problems that are now fixed, and in some cases refunds were offered. In some cases, the complainant’s denied they had actually received the promised refund.

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Complaint Closing Statistics

0 complaints against H & R Financial Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

H & R Financial Services, Inc. provides loan modification services for an advanced fee.

Primary Contact:	Customer Service
Business Started:	7/7/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Individuals and businesses who offer forensic loan audits use inflated and misleading claims to convince homeowners to pay up-front fees for services that produce no actual foreclosure relief. Homeowners are encouraged to pay for an audit of their mortgage loan file to determine their lender's compliance with state and federal mortgage-lending laws. This audit is pitched to homeowners as a tool they can use to gain leverage and speed up the loan-modification process.

In truth, there is no evidence or statistical data to support claims that forensic loan audits-even if performed by a licensed, legitimate and trained auditor, mortgage professional or lawyer-will help homeowners obtain loan modifications or provide any other foreclosure relief.

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

H & R Financial Services, Inc.

Websites:
There are no additional web sites.

Contacts:

Lee Lewis

Addresses:

6565 Americas Parkway, Suite 200, Albuquerque, NM, 87110

Reputation Report

H & R Financial Services, Inc.

Complaints and Resolutions

Other Information