Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/2/2015 Teleran F.

Very Pleased With Our Company's Growth

Today, we're reviewing services which we paid for at Hale Web Development and services carried out by CEO Richard Hale. We've had bad experiences in the past with SEO, online marketing and social media. Everyone comes to us, they talk good but when it came to the work, no results. We spent a lot of money, very much so. We decided to give it one more try and interviewed Richard Hale. He's a smooth talker, but in a good way, he knows his expertise and told us that Hale Web Development would be the last company we need. 4 months after, here we are writing this review and very pleased with great results.November 2015, we made more revenue than the previous 3 years combined thanks to Richard's direction. That growth was from organic traffic. Up 2,100 percent in 120 days. The company saved our contracts and business. Our team wanted to let others know that not only is Hale Web Development legit, they get results. All of us, Tony, Sehmad, Nichole, all agree that we recommend this company and Richard Hale.Communication was great, detail to work, strategies and tactics. Healthcare is super competitive and Hale Web Development helped us rank, grow traffic and increase our revenue. Richard, thanks very much for your effort and we continue to use your service.Tony

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hale Web Development closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Hale Web Development provides online business solution and web development services

Primary Contact:	Richard Hale (CEO)
Business Started:	5/5/2014
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Hale Associations

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Business Services

Search Engine Optimization

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