Hart Consumer Products, Inc.

Will never buy from them!

I purchased their Hart 80v riding lawn mower, bagger with boost, and extra blades on February 5, 2024 and paid over $4300+. Upon receiving my order, I noticed cosmetic and accidental damages to the mower. This unit they sent has been sitting up since mid 2022 and I now see why. The mower works granted for now, but Hart didn't do anything to try and help make the situation better. I asked for replacement parts and never got them. I asked for a partial credit due to the damages that they did see and acknowledged and was told they don't do partial credits. The lawn mower went on clearance/rollback for more than $500+ 11 days after purchase (still on rollback to this day) and I asked them to at least price match with the new price and give me 10 of my money back for the damages to the unit and they straight up told me no. Finally after trying to reason with them and everything getting blocked, I asked for a return label after 16 days and was told they couldn't issue me one and Walmart would have to do it. Walmart told me it was on them to send the return label because they were the seller and I couldn't do it myself because they never updated the tracking info and it still to this day shows just shipped. There was a lot of passing blame to each other and I fought it to the very end. Lots of bs with this company and I should have listened to the other reviews! I had to go through literally every proper channel of Walmart.com to get it resolved!

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