Hays & Associates, PLC ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Other complainants allege the company repeatedly gave them false or inaccurate information concerning the status of their modification contracts or that the company fails to return phone calls or otherwise respond to inquiries concerning the status of their foreclosure proceedings. Some clients report that their lenders had not been contacted by the company on their behalf despite what the company said.~~The company responds to a few complaints by issuing refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hays & Associates, PLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is attorney providing loan modification and foreclosure services, real estate , personal injury, and family law.

Primary Contact:	Thomas Hays
Business Started:	11/17/2008
Social:

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Licensing

California State Bar

Verified License

License Number: 153187
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

FHLR

Hays Law Offices

Hays & Associates

Hays Law Center

Federal Home Loan Relief

Websites: