HiMax, LLC ratings, reviews and complaints - Real Estate Information Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the real estate property reports that the company provides contain incorrect and outdated information. In one case the complainant states the same outdated information has been listed on the report for two years. Complainants report the company denies refund requests.~~The company generally responds by stating that the property records originate from governmental sources and that the quality or accuracy of the information contained in the reports is impossible to verify. Also the company states that all of their subscription plans are presented with no guarantees of any kind. In one case the customer was dissatisfied with this response because additional searches result in outdated information.

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Complaint Closing Statistics

0 complaints against HiMax, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

HiMax, LLC offers instant and direct online access to property records, parcel maps and document images available in electronic format for over 3100 Counties in 50 States and U.S. territories.

Primary Contact:	Ben Sul (Sales & Customer Support)
Business Started:	5/15/2002
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to their website this company offers a variety of real estate property reports as well as real estate research and lead information. We urge caution due to the fact that in their terms and conditions it is stated that all reports are offered "as is" and are considered "final and non-refundable purchases" regardless of circumstances. Consumers have no recourse to obtain a refund when purchasing real estate property reports. Based on the terms of the membership all sales are finalized upon access of records and any collected fees become non-refundable or non-transferable.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

HomeInfoMax.com

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

HiMax, LLC

Complaints and Resolutions

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