Hollywood DJ ratings, reviews and complaints - Electronic Sound Systems and Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they order various products from the company which the company fails to send. When deliveries do not occur customers generally request refunds or credits be applied to their charge cards. Many customers complain they are unable to obtain a refund or credit and are given inaccurate information concerning tracking numbers or shipping dates. The company responds in some cases by advising customers refunds or credits have been issued or by sending the ordered merchandise or request additional information from complainants regarding delivery or credits.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hollywood DJ closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Hollywood DJ is an authorized DJ equipment Dealer. We carry all lines of DJ equipment, DJ gear and accessories. We can usually ship the same day, but it is best if you call to verify the availability of an item first. Either way, we will always tr

Primary Contact:	Allan Sham (General Manager)
Business Started:	1/1/1992
Social:

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Licensing

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

DJ Distributers

American Gear

Electromart

Websites:
There are no additional web sites.

Contacts:

Paul Hollywood (Internet Marketing Manager)

Other Categories:

Electronic Equipment Retail

Addresses:

P.O. Box 25912, Los Angeles, CA, 90025

Reputation Report

Hollywood DJ

Complaints and Resolutions

Other Information