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Hollywood Furniture Gallery

34 inquiries |
Furniture Retail

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559 North Western Avenue
Los Angeles , CA 90004 | Get Directions

(323) 871-0296

http://hgf5star.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/8/2020 Sarah A.

One or both of the employees stole a $150 cologne that was on my husbands dresser.

I just had a furniture delivery from this company and while they were in my bedroom assembling a bed, one or both of the employees stole a $150 cologne that was on my husbands dresser. I called the business immediately upon realizing it was missing only to have him laugh at me and tell me he's known the employees 10 years and they they would never do that. He also asked if I had cameras in my bedroom to see if they actually took it. Well apparently they did because it was on the dresser this morning. They also took zero precautions due to Covid 19 (no mask, no social distancing with me) and left their trash on the (upstairs) walkway of our apartment building (I live in a second story unit). I would like for the business owner to apologize and reimburse me the cost of the cologne.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hollywood Furniture Gallery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a furniture store.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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