Home Improvement King, Inc. ratings, reviews and complaints - General Building Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau. Complainants for this company allege a variety of contractural disputes, and other service related issues. Some complainants allege they experience delays in having the projects completed, missed appointments, dissatisfaction with installation, and customer service issues.

The company responds to complaints by scheduling completion dates, completing projects, dispatching personnel to project sites to verify problems, and correcting problems. In other cases partial refunds were made or the company provided explanations for project delays. In some cases, the company denied customer requests for discounts due to completion delays based on their contract, or when delays were caused by the customers.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Home Improvement King, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing general construction services, new cabinets, cabinet refacing, counters, windows, patio covers, texture coating, and soffits and fascia"

Primary Contact:	Mitch Wittenberg (General Manager)
Business Started:	11/1/1995
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 716830
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

This company has filed Chapter 7 bankruptcy. Under federal bankruptcy laws, Chapter 7 allows for liquidation of assets. For |information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Case Number: 1:09-bk-26946-GM