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6443 East Florence Avenue
Bell Gardens, CA 90201
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Company Rating

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants generally allege that the company's services were misrepresented. Some complainants state they located rentals without their assistance but were unable to obtain a refund as per their agreement. One complainant said that they lists they received for three weeks had all of the same addresses. All complainants requested refunds.The company responded to some complaints by issuing refunds, less the $50 non-refundable portion. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Home Locators closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing rental vacancy listing services.

Primary Contact: Efren Lopez (Owner)
Business Started: 10/1/2000
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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Department of Real Estate. A real estate broker’s license will satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location.

As of our last verification, on September 13, 2005, we found no record of a PPRLS license for this company with the California DRE. For the most up to date licensing information , you may contact the DRE by calling (916) 227-0886, or visit their website at www.dre.ca.gov, or http://secure.dre.ca.gov/publicasp/prls.asp.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Rental listing services generally charge their clients an advance fee for using their services. They offer listings of available residential rental properties, but frequently misrepresent their affiliation with landlords or their own ownership of the properties.

Complaints against rental listing services allege that the properties advertised do not exist or that the listings are not current and the properties were already rented, were never for rent or authorized by the owner to be listed, or do not meet the criteria of the person seeking the rental. Other allegations are that the properties listed were taken from ads in other sources, such as newspapers or Internet websites. Refunds, even if provided for in the contract, are extremely difficult to obtain.

California law requires companies offering rental listings to enter into a contract with you before accepting their fee from you, and the contract is subject to certain requirements. First, it must expire no longer than 90 days from the time you execute it. It must include, besides specifically what you are seeking in a property, a provision for refunding anything you paid over $50 to you if you obtain a rental elsewhere and a provision for refund if they do not provide you at least three available rentals meeting your specifications within five days after you paid your fee. It must also outline the small claims court remedy that is available to you.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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