Home Relief Services, LLC ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious. Complainants allege misrepresentation and failure to fulfill services, the company does not issue refunds, and difficulty contacting the company. Complainants allege after paying thousands in up front fees for loan modification services the company fails to contact their lenders, does not obtain loan modifications, fails to fulfill refund requests, and does not respond to calls or emails.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Home Relief Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is providing loan modification and loss mitigation services.

Primary Contact:	Terrance Green Sr. (Principal)
Business Started:	3/5/2008
Social:

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Licensing

In October of 2009, the State Bar Association placed this company's attorney, Christopher Lee Diener on involuntary inactive enrollment and charged him with 80 counts of misconduct in 24 matters. Mr. Diener became the first Califiornia Attorney to be arrested for illicit loan modification activities.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

HRS Communications

The Law Group

US Loan Mod Processing

Home Relief Group, LLC

Golden State Funding, Inc.

Websites:
There are no additional web sites.

Contacts:

Christopher Diener (Attorney)