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Hometown Realty

68 inquiries |
Real Estate Brokers

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10001 Courtview Lane
Chesterfield, VA 23832-6678 | Get Directions

(804) 796-9400

http://www.hometownrealtyservi...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/16/2018 Tiffany M.

I just want someone to hear me and be aware. This isn't RIGHT!

I bought a home from one of there Realtors Tina McCabe, I haven't been in my home a week and the roof is leaking. I had to have 4 different inspection's on this home and Every time things were not done. I reached out to Ms. McCabe, having no luck with her. Saying it's not in the inspector report, when it clearly is. In the end this is my 1st time buying a home and to have a Realtor be the seller you would expect better service. I'm a single Mom and I put every dime I had into this purchase, now your telling me I have to replace the roof. This is unfair and unjust and she was clearly aware after having his house for over a year that the roof was leaking.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hometown Realty closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is real estate agents and managers.

Primary Contact:	Matt Cullather (Sales Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Mike Conway (Realtor)

Phil Roper (Partner)

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