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Honda Acura Specialist

320 inquiries |
General Auto Repair Services

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765 South Gifford, Unit 15
San Bernardino, CA 92408 | Get Directions

(909) 205-1657

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/6/2013 Dennis A.

Stay Away!

If you go to www.hondatech.com you will find pages of terrible reviews about this company. Wish I had seen these reviews before having them rebuild my engine. Thye used to be called Honda Lab and Lab Junkies, but the owner is the same guy. They keep changing names and locations but are currently operating as HAS at 765 Gifford Ave in San Bernardino. They rebuilt my D16 a few months ago. They didn't turn the crank, just put new bearings in, and they didn't adjust the valves when they put it together. The timing belt jumped a tooth the first day because they had it on too tight. The cheap oil pan gasket didn't have spacers at the rear of the pan to hold it in place so it worked it's way out and started leaking in about a month. The head gasket starting leaking 4 months later. When I pulled the head it had not been surfaced on a milling machine, just sanded with a piece of sandpaper and the exhaust guides needed to be replaced. I've been in the car business for 40 years and never seen worse work.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Honda Acura Specialist closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Honda Acura Specialist provides auto repair services.

Primary Contact:	Chris Reed (Owner)
Business Started:	8/1/2011
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 272942
Status: Revoked

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

The Honda Lab

Websites:
There are no additional web sites.

Contacts:

Alex (Associate)

Bunthoeun Namlong (Owner)

Addresses:

27221 East 5th Street, Highland, CA, 92346

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