54 inquiries | Florists Retail
(800) 700-1985
http://www.honestflorist.com
Company Rating
AAA
Customer Reviews
based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege company fails to deliver order, send reshipments and issue promised refunds or credits. Others allege recipients receive incorrect orders. Most complainants claim that after placing their orders online, gifts are not delivered as promised. When contacting company to resolve their issue they are offered partial credits and redelivery. Others allege when phoning or emailing the company they are unable to speak with anyone, receive generic email replies or encounter poor customer service. Customers are offered reshipment or refunds; in turn the reshipments are either not received or refunds not issued as promised. The company responds to complaints by sending reshipments, issuing credits, cancellation of orders and refunds.
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Company Info
The company's business is providing the sale of flowers and other gifts via florist shop.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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Assess the site. It should contain basic information about a company's products and services, along with a phone number and physical street address for the company.Look for affiliations. Does the company display a seal to show affiliations with any organizations? If so, check with these organizations to find out what the affiliation means and what the company must do to be affiliated with them.Look for privacy policies. You can enjoy significant convenience and cost-savings by sharing information with a company about your interests. The company should tell you how they use the information and, if information is shared with third parties, respect your wish not to have it shared. As of July 2004, posting a privacy policy on a website that collects personal information from consumers residing in the State of California is required by law.Find out what people say about them. Ask friends who have done business with the company. Surf the Web to see what news media and other sites report about them. Check out the company's reliability report with the appropriate BBB.Shop secure sites. When moving to the checkout section, make sure you see an unbroken key or locked padlock at the bottom or top of the screen. Also, the URL in the checkout area should begin with "https:" if you are shopping on a secure server.Pay by credit card. Consumers have all of the same protections shopping online as they have when shopping in retail stores or catalogs. You'll be covered under the Fair Credit Billing Act in the event of non-delivery or fraud.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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