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Hong Kong Grand

  315 inquiries |
Clothing and Garment Alteration Services

8 Santa Eulaid
Irvine, CA 92714
| Get Directions

(888) 397-4109

http://www.hongkonggrand.com/

Monday - Friday 8am - 8pm
Saturday and Sunday 8am - 6pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/22/2013

Bad experience

I bought two women's suits. Mr Sani pushed a striped material (which was pretty). I was concerned about the stripes lining up at the shoulder (front and back should match up). I clearly said that if he cannot guarantee that they'll line up, then I needed to go with a solid. He was absolutely sure that the stripes would line up. He needed to take one of my jackets from one suit and slacks from another for their tailors to copy. Basically I was out two suits. Then he took 5 weeks longer than scheduled. When I called about it he argued with me. When I finally got the suits, the first thing I saw was the stripes not lining up. It looked like a suit off the rack from Walmart. I called Mr Sani back and he argued saying that it's very difficult to line up the stripes. One suit fit 'okay' (I'm told it makes me look frumpy though), but the other one was made with the jacket sleeves about 1-2 inches too short. That were supposed to be identical (same measurements, same jacket I sent for them to copy). I told him that I wanted a refund but he said he'd make me two solid colored ones. He will be in town next week and I'll return these two and see if he makes good on his word. It has been an unpleasant experience and so far I have not received what I paid over 2000.00 for almost 4 months ago.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Hong Kong Grand closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Hong Kong Grand Custom Clothes provides custom tailoring services. We also provide the sale of suits, shirts and casual wear.

Primary Contact: William Sani (Chairman)
Business Started: 1/1/1975
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Grand Custom Clothes

Websites:

Contacts:
There are no additional contacts.