House of Imports ratings, reviews and complaints - New Car Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against House of Imports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We provide automobile repair services and sales of used and new automobiles.

Primary Contact:	Darlene Salazar (Client Relations Manager)
Business Started:	8/23/1967
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 2762
Status: Valid

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

DMV Licensing Verification: ~Location Opened : 10/02/2007 ~Location Closed: ~Licensed to Provide Offer or Sell: New Auto/Commercial Vehicle Dealer. ~Autobroker. ~ ~License Information ~License No.: 00019 ~License First Issued: 07/27/1956 ~Operator or Contact: ~Owner of Business: HOUSE OF IMPORTS INC

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

House of Imports, Mercedes-Benz Inc.

Mercedes-Benz House of Imports, Inc.

Websites:

http://www.mbz.com

Contacts:

Steve Kwak (General Manager)

Mike Michell

Ray Beshoff (General Manager)

Other Categories:

Used Car Dealers

Addresses:

3233 Pacific Coast Highway, Torrance, CA, 90505

Reputation Report

House of Imports

Complaints and Resolutions

Other Information