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HR Processing

354 inquiries |
Loan Modifications Advance Fee

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8201 4th Street, Suite J
Downey, CA 90241 | Get Directions

(866) 398-9073

http://hrprocessing.org

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/6/2021 Thomas B.

Saviors!

HR Processing went beyond the extra mile to assist us with our Mortgage Company when we needed help modifying our loan. We we in the verge of losing our home and this company definitely came through with a lower interest rate and payment. They were completely professional. Thank you HR Processing I would highly recommend!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~~Complainants allege misrepresentation of services failure to obtain loan modifications and difficulty contacting the company for updates on the status of the modification or to obtain refunds for unfulfilled services.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against HR Processing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

HR Processing provides loan modification and foreclosure relief services.

Primary Contact:	Patrick Hart
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

HRProcessing.org

Websites:
There are no additional web sites.

Contacts:

Brenda Melendez (Intake Counselor)

George Munoz (Case Manager)

Addresses:

575 Anton Blvd 3rd Floor, Costa Mesa, CA, 92626

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