HSC Custom Truck ratings, reviews and complaints - Automobile Parts and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non delivery of merchandise. Customers paid in advance for truck assessories, and were given future delivery dates. The company fails to make deliveries as agreed and when customers visit their place of business, they find the building is empty. All complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against HSC Custom Truck closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is off-road accessories.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company appears to have gone out of business. Reports received indicate the business location has been vacated. Existing phone numbers have been disconnected. If you have paid money to this company, and have not received your merchandise; dispute the charge immediately if you have paid by credit card. Small Claims Court may be an option for those who have paid with check or cash, or contact the Economic Crimes Division of your local law enforcement agency.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

11746 Mariposa Road, Hesperia, CA, 92345

11920 Mariposa Road, Hesperia, CA, 92345

Reputation Report

HSC Custom Truck

Complaints and Resolutions

Other Information