Hurtado's Tile & Stone ratings, reviews and complaints - Tile Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hurtado's Tile & Stone closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We specialize in tile, grout, natural stone, marble, and more throughout Los Angeles County, Ventura County, San Fernando Valley, Santa Clarita Valley, and the Antelope Valley. We strive to provide top-notch service with attention to detail.

Primary Contact:	Richard Hurtado (Owner)
Business Started:	7/25/2023
Social:

About Hurtado's Tile & Stone

Our mission at Hurtado's Tile and Stone is to provide our customers with the highest quality products and services. We strive to create beautiful and lasting results by dedicating ourselves to every project we work on and ensuring that clear communication is maintained throughout the process. Our commitment is to meet and exceed our customer's expectations, leaving them satisfied with their investment in us.
Our vision at Hurtado's Tile and Stone is to become the premier choice for all tile, stone, and related services in the greater Los Angeles area. We strive to innovate by offering top-notch products and excellent service. We aim to be known not just as a quality provider of these services, but also as a responsible and ethical business that values customer satisfaction.

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Licensing

California State Contractors License Board

Verified License

License Number: 1107618
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Customer Support

Reputation Report

Hurtado's Tile & Stone

Complaints and Resolutions

Other Information