ICS Infinity Credit ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege dissatisfaction with the listings provided and state the company fails to issue refunds. Complainants report that this company offers to assist in finding homes or apartments for rent, for an advance fee of around $185.00 and $100 of that fee is refundable after 90 days. However, after completion of the contract period, complainants report that the company fails to issue the requested refunds and does not respond to telephone or written requests. A few customers were not satisfied with the listings, claiming the addresses were non-existent or the specified properties were not available.

The company generally responds to complaints by stating that by paying the fee, the consumer is authorizing the company to provide landlords and managers their credit profile. The company states they also provide referrals of properties that are available or will be available, but it is the landlord or manager who makes the ultimate decision on whom they rent the properties to.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ICS Infinity Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing tenant screening services.

Primary Contact:	Nery Trana (Owner)
Business Started:	1/1/2002
Social:

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Licensing

As of our last verification on May 5, 2009, we could find no record of this company being licensed with the California Department of Real Estate (DRE) as a Pre-Paid Rental Listing Service. For the most up-to-date information regarding license status, consumers may contact the DRE by calling (916) 227-0886 or by visiting their website at http://secure.dre.ca.gov/publicasp/prls.asp.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Complaints against rental listing services allege that the properties advertised do not exist or that the listings are not current and the properties were already rented, were never for rent or authorized by the owner to be listed, or do not meet the criteria of the person seeking the rental. Other allegations are that the properties listed were taken from ads in other sources, such as newspapers or Internet websites. Refunds, even if provided for in the contract, are extremely difficult to obtain.

California law requires companies offering rental listings to enter into a contract with you before accepting their fee from you, and the contract is subject to certain requirements. First, it must expire no longer than 90 days from the time you execute it. It must include, besides specifically what you are seeking in a property, a provision for refunding anything you paid over $50 to you if you obtain a rental elsewhere and a provision for refund if they do not provide you at least three available rentals meeting your specifications within five days after you paid your fee. It must also outline the small claims court remedy that is available to you.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Infinity Credit

Infinity Credit Services

Websites:
There are no additional web sites.

Contacts:

Nery Trana (Manager)

Jackie Heim (Management)

Ruth Gonzales (Management)

Addresses:

Morland 7 Place , Arcadia , CA, 91077

7 Marland Place, Arcardia, CA, 91006

Reputation Report

ICS Infinity Credit

Complaints and Resolutions

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