IKEA US West INC., Carson Store #162

TERRIBLE Service!!!!

This is a Terrible IKEA!!!! DON'T GO HERE!!! NO STARS for SERVICE!!! I had to put 1 star to post this, but trust me, NO STARS DESERVED HERE!!!! I have attempted multiple times to get my kitchen designed to ultimately purchase and install a kitchen. Unfortunately, there have been MULTIPLE FAILED attempts to get this kitchen designed by IKEA. The FIRST FAILED attempt was when I went to IKEA and was shown the computer to design my own kitchen. I don't know how their system works on how to use the designer program so this was a useless service. In addition, commercials on TV stated that the employees would help you to design a kitchen at the store, not show you a computer to figure out and design a kitchen using a system you don't know how to use. When I advised the store employee of the service that IKEA stated they would provide on the commercials (to design the kitchen with the assistance of its in-store employees), I was told that the service was for me to do myself, they just provide the program. After about 30 minutes of attempting to design my own kitchen on this program (that I don't know), I left. SECOND FAILED attempt was when I paid 200$ and booked an appointment with IKEA 2 weeks in advance to design my kitchen. No one showed up at the time arranged, 0900hrs at 4/7/14. I called the IKEA and the subcontracted company that designs the kitchen and they stated that it was a scheduling error and that I was NOT even on the schedule for that day. I got an apology, but no resolution other than to get a refund or to reschedule was offered. My husband and I took the day off from our very busy schedules (My husband- a business owner/manager, Myself- a nurse manager). What a waste of time!! When we called Customer service and Irene (the manager of Kitchen Dept.), there was no answer or calls back despite messages left that day. Our time is precious and it's very difficult and frustrating for us to take time off to ACHIEVE NOTHING. I then tried to get a refund after MULTIPLE FAILED ATTEMPTS to contact the Manager IRENE. I then had to call multiple times, endure multiple transfers and call drops and wait for insane amounts of time with no remedy!! I know I will not be getting a kitchen from here, nor will I advise any of my friends to. I don't even have a kitchen from here and look at all the trouble I'm going through already!! WOW!! NEVER, NEVER, NEVER come here unless you want a headache!!! Horrible service!!!!

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