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Illumination Management Services

311 inquiries |
Lighting Installation and Repair Services

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117 Chariot Court
Richmond, CA 94803 | Get Directions

(510) 669-9695

http://www.illuminationmanagem...

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/16/2017 Richard D.

We have a good working rapport and he is easily reachable when needed.

As a manager of commercial condominium associations, I have been using the services of Illumination Management for about 6 years, and have consistently received professional service for my interior and exterior lighting needs, at a reasonable price. James provides timely feedback on issues that he may encounter while servicing my projects and makes the effort to provide options for the resolution of any issue, so that my project lighting requirements are met. We have a good working rapport and he is easily reachable when needed. I have recommended his services to my counterparts and to neighboring property owners.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Illumination Management Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Illumination Management Services (IMS) provides commercial and residential lighting maintenance and repair services. We pride ourselves on being a green company and recycle all shipping materials and CFL bulbs.

Primary Contact:	James P. Rogers (Owner)
Business Started:	8/6/2002
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Licensing

California State Contractors License Board

Verified License

License Number: 1021098
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

IMS

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Lighting Consultants

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