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Import Image

  91 inquiries |
Automobile Parts and Supplies Retail

921 Fairway Drive
Walnut, CA 91789
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(909) 869-9102

http://www.id-350.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/25/2013

Empty promises, damage to two vehicles, poor work (when any work is done), and stolen money.

The worst businessman in the SoCal area. Like most of the other reviews on here, my experience with Mike and his shop, iDesigns, has been terrible. He was supposed to flare the fenders on my wife's 1970 Honda AN600, which he claimed would be "easy for him to do." He quoted me $1500 and I paid him in full, which was my first big mistake. The car was restored, and because of its age I told him specifically not to leave it outside. Not only did he leave it outside, but he ground the paint off before doing so, and all four fenders rusted. I would call every week or so to check on the status of the car and was constantly told that it was being "worked on as we speak," and "it will be done in two weeks." The story doesn't end here. While this was going on I was scheduled to have one of my other vehicles featured in a magazine, and I needed the paint buffed out, and some fender flares added to this one as well. Hearing that the car would be featured in a magazine, Mike jumped at the chance to work on it, and promised to have it wrapped up in a week or two (notice the trend here?). Once again, I paid him in full, roughly $450 (a hook-up price, obviously, since he thought he was going to get magazine exposure out of it), thinking that my prompt payment would be motivation to take good care of my car, which was big mistake number two. One week, turned into two weeks, which turned into three, and eventually a month. On the day before the magazine shoot was to take place, a deadline which I had told him about several weeks in advance, I was told to pick it up and that it was "finished," I arrived to see two rookie "technicians" drilling holes in the side of my vehicle, so they could install poorly made flares, which were SPRAY-PAINTED minutes before I had arrived; spray-painted with regular spray-can paint. I wasn't sure what to make of it, because I couldn't believe that someone would run a business this way, so I tried to give them the benefit of the doubt (mistake number three). When they were done I was appalled at the shoddy work. I couldn't even open the back doors, and two of the fenders were already cracked by the time I got home. So in the month he had my vehicle he did nothing until a day or two before the last possible deadline date, and did a horrible job at it. Once again, the story doesn't end there. Upon arriving at my house, and my wife seeing what had been done to my vehicle, became concerned about her 1970 Honda, which was still in Mike's possession. I called him to find out the status about it, and was told that it was put on hold, because he had to take care of my other car, and several other customer's cars. I find this disturbing, since he had only spent about two days on my other vehicle out of the month he had it in his possession, and why would he be working on other customer's cars when I had already paid him in full to complete mine a couple of months prior? To make an already long story shorter, he had my wife's car for five months. After all the excuses about other shop vehicles, Mike's health issues, and the lies about it being worked on when it wasn't, I finally decided to pick up my wife's car. I was presented with a check for $1500 (which bounced), and was told that the car was at his house! I went to go pick it up and it had been sitting at his house, outside, for months. It had been rained on, and was covered in bird-poop and tree debris. After the fenders were ground and cut, nothing had been done to the car; absolutely nothing. When I called him about the rubber check he said that he had no funds, but would pay me back as soon as he "finished up a couple of jobs he had going," and that it would be deposited into my account via three payments. After constant calls and reminders I received the first $500 two weeks later, but that was where the payments ended. After I had stopped an associate of mine from patronizing Mike's shop I received a text from Mike, claiming that he no longer has the funds to pay me my final payments, because it was supposed to come from the job that I cost him on the other guy's vehicle. This makes me wonder what he spent my money on, since it was obviously not on anything that had to do with my car. It's been nearly a year since I gave Mike my money, and after repeated letters being sent from my lawyer, it appears that this will be settled in court. Apparently he's moved his business to Chino now, so don't be fooled with the new location. Their lack of business ethics are still prevalent, regardless of where they are located. Don't go to iDesigns. I wouldn't trust this guy to spray-paint the side of a condemned building.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Import Image closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

We manufacture and distribute automotive parts.

Primary Contact: Michael-Quinn A. Pelagio (Owner)
Business Started: 1/1/1999
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 264118
Status: Valid

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

i Designs
iDesigns

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.