In Touch Communications, Inc. ratings, reviews and complaints - Long Distance Telephone Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of billing and customer service related complaints. Some customers complain their service is terminated due to clerical errors on the part of the company. Others report they are double billed, or have previously undisclosed charges added to bills, or payments are not applied. Some complainants allege delays in starting or ending service and report in some cases the company continues to send bills after services are cancelled or disconnected. Most complainants report difficulty contacting the company, and allege that service representatives are rude and do not try and resolve problems. The company responds to most complaints by issuing credits or making other monetary adjustments to customer accounts. Service issues, such as excessive hold time, problem solving abilities of representatives, and the general attitude of personnel are not addressed in responses. In some cases, credits are offered to customers whose service was interrupted due to error on the part of the company. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against In Touch Communications, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing competitive local exchange phone services. They are a re-seller of local phone service.

Primary Contact:	Steve Henderson (customer care)
Business Started:	1/1/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Intouch Communications

Websites:
There are no additional web sites.

Contacts:

Sharon Pierson-Stewart

Reputation Report

In Touch Communications, Inc.

Complaints and Resolutions

Other Information