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Infiniti Home Loans, Inc.

633 inquiries |
Mortgage Services

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16480 Harbor Blvd Suite 201
Fountain Valley, CA 92708 | Get Directions

(877) 748-8668

http://www.ihldirect.com

Mon.-Fri. 8:00 a.m.-8:00 p.m. PST
Sat. 9:00 a.m.-3:00 p.m.

Company Rating

AAA

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Customer Reviews

based on 11 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/20/2022 Mario R.

Fast and accurate refi.

Michael Davis with IHL Direct helped me refi my condo. Got a very low rate and his communication was fast. He made it so easy. From start to finish was less then 30 days. I highly recommend him.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Infiniti Home Loans, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our company specializes in home purchase, home refinance, second mortgage, and home equity loans. We strive to provide home loans at the lowest possible interest rates and closing costs.

Primary Contact:	Tu Pham (President)
Business Started:	1/15/2006
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01784037
Status: Licensed

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

IHLdirect.com

I H L Direct

Websites:
There are no additional web sites.

Contacts:

Tuan Pham (Operations Manager)

Alex Than (Production Manager)

Nathan Turner (Production Manager)

Stanley Wu

Addresses:

1231 East Dyer Road Suite 210, Santa Ana, CA, 92705

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