Inland Empire Industrial Supplies, Inc ratings, reviews and complaints - Tools Retail Store

Complaints and Resolutions

Total Amount in Dispute:
$880.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants for this company allege harassment deceptive sales practices inferior quality merchandise and billing problems. Customers complain that company representatives contact their business inviting them to try new products on a trial basis misrepresenting the quality of the product and misrepresenting the terms of the trial offer. Customers are reportedly told that they will receive bonus items as buyer incentives that can be kept for no charge just for participating in the free trial. Complainants report that products received are of poor quality and are returned to the company however they receive bills for all items including the incentive items offered as a gift for trying the new product. Some customers complain they are sent to collections for merchandise not ordered or returned to the company.~~The company has responded to a few complaints by disputing that the customer had not authorized their order and by agreeing to provide refunds but dispute the company is at fault. Company responded to some complaints by continuing to demand payment send customer to collections and threatens to report customer to credit bureaus if customer fails to pay. Company responds to the phone harrassment claims by stating they will place customer on their Do Not Call list.

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Complaint Closing Statistics

2 complaints against Inland Empire Industrial Supplies, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Inland Empire Industrial Tool & Supply (IEIS Inc.) was first opened in 1992 and has been family owned and operated since its conception.

Primary Contact:	Jeff McNamara (President)
Business Started:	6/23/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells tools and industrial supplies via telemarketers to businesses nationwide. ~~Fraudulent telemarketers often claim that an order was placed and verified by someone else within a company. Before you accept or pay for any merchandise that arrives under less-than-clear circumstances protect yourself by insisting on proof that an order was placed. If no proof is provided offer to return the merchandise at no cost to you. Give them a specific and reasonable amount of time (30 days etc.) to pick up the merchandise. Tell the sellers that you reserve the right to keep the merchandise or dispose of it after the specified time has passed. ~~Under federal law you are entitled to regard unordered merchandise sent through the U.S. mail as a free gift. The same law makes it illegal to mail bills for such unordered merchandise. If you do not wish to pay for unsolicited merchandise you have three options. In each case by law you have no obligation to the sender. If you have not opened the package you may mark it "Return to Sender " and the Postal Service will return it with no additional postage charged to you. If you open the package and don't like what you find you may throw it away; or if you like what you find you may keep it for free. In this instance "finders-keepers" applies unconditionally. ~~If unordered merchandise arrives by private delivery do not accept the shipment. If you have already accepted the shipment send the shipper a certified letter with return receipt requested demanding proof of your order. If there is no valid proof inform the sender that unless the merchandise is picked up within 30 days you will dispose of it. By giving the sender an opportunity to recover the merchandise you invalidate any claim that you accepted an offer of sale merely by keeping the shipment. If an invoice for the unordered merchandise arrives withhold payment and do not use the merchandise. If the firm fails to respond to your letter or if the sender threatens you with legal action contact an attorney and your state attorney general's office.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Inland Empire Industrial

Inland Empire Tool and Supply

Websites:
There are no additional web sites.

Contacts:

Jessica Saddler (C.S. Service Supervisor/Chief Accounting Officer)

Customer Service

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Inland Empire Industrial Supplies, Inc

Complaints and Resolutions

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