Innovative Advertising Group, Inc. ratings, reviews and complaints - Directory Guide Publishers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints commonly allege difficulty obtaining refunds and canceling contracts when advertisements are not placed in the company directory. Complaints further allege proofs are not made available for review, directories are not distributed in the area specified at the time of order, and customer service issues.

The company generally responds to complaints by providing information that ads are placed and are in circulation. In some cases, the company cancels contracts, or issues partial refunds stating the contract terms allow for them to deduct administrative fees.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Innovative Advertising Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is yellow page directory.

Primary Contact:	Tony Smart (President)
Business Started:	2/6/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Community Discount Magazine

Your Community Yellow Pages

Websites:
There are no additional web sites.

Contacts:

Antoinette Ramirez (Office Manager)

Mercedez Smart (CEO)

Cary Collins (Owner)

David Reyes (VP of Business Development)

Other Categories:

Internet Advertising Services

Reputation Report

Innovative Advertising Group, Inc.

Complaints and Resolutions

Other Information