Intecomp, Inc. ratings, reviews and complaints - Computer Supplies Retail By Telephone

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations that the company contacted them to purchase one toner cartridge for a 30-day evaluation period with no further obligation and representations that the toner can be returned at any time without any problems. Upon receipt of the toner they find they only have 5 days from the date of the invoice to return the product and discover they will be charged a restocking fee. Some allege the company implied they were their regular supplier or that they were confirming a previously placed order in order to solicit their business. Others allege difficulty returning items receiving call tags and obtaining refunds for unauthorized shipments. A few allege the company continues to call after they have made requests not to be contacted again.~~The company responds to some complaints by issuing call tags agreeing to discontinue calls issuing credits and making adjustments.

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Complaint Closing Statistics

0 complaints against Intecomp, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of toner and print cartridges.

Primary Contact:	Peter Gilber (Owner)
Business Started:	1/1/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On August 20 2003 we verified this company is not registered with the California Attorney General as a Telephonic Seller. Telephonic sellers are required by law to maintain a $100 000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General Public Inquiry Unit P.O. Box 944255 Sacramento CA 94244-2550 or call (800) 952-5225.~~When contacted by office supply telemarketers request a catalog or brochure describing the items and the prices. To minimize misunderstandings designate one employee to whom all calls about supplies must be directed. If unordered merchandise arrives advise the company of your intent to keep the shipment as a free gift unless pickup is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Integrated Computer Systems

Intergrated Computer Systems

Intecomp Inc.

Websites:
There are no additional web sites.

Contacts:

Kathleen Butler (Administration)