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Intelligent Beauty, LLC.

  204 inquiries |
Cosmetics Retail By Internet |   Business Alert

2301 Rosecrans Avenue Suite 4100
El Segundo, CA 90245
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(310) 683-0940

http://www.iqderma.com

Company Rating

C

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege they receive unordered merchandise or experience difficulty cancelling future shipments after agreeing to a "free trial offer." Other customers complain of unauthorized charges to credit or debit cards or that the company fails to issue credits or refunds on returned products. Some complainants allege they incurr unauthorized charges to accounts after cancelling or for products never ordered or received. Customers complain they are unable to contact the company to effectivley implement cancellations. ~~The company responds to some complaints by shipping merchandise agreeing to accept returns or issuing credits or refunds. In some cases the company advised complainants they were ineligible for a refund due to the length of time since purchase. In other cases the company denies having any record of the customer's previous attempts to cancel services or claims the customer was enrolled in a continuity program.

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Complaint Closing Statistics

0 complaints against Intelligent Beauty, LLC. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Our company's business is providing the sales and marketing of skin care and beauty products.

Primary Contact: Mike Shay (Vice President CRM)
Business Started: 8/28/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers a "free trial" of their products via various pop-up ads on the internet with a negative option cancellation clause. With this method products and services are sent to consumers unsolicited and unauthorized charges appear on credit cards. Usually materials sent with the product or service will allow a specified time period for cancellation and return without penalty or obligation. However many overlook the advisory and are unaware of the charge until their next monthly credit card statement. In some cases consumers find they are unable to contact the company to arrange returns or ask for credit. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.~~Often you can unknowingly join a plan simply by accepting an introductory offer of merchandise or services. Continuity plans may offer an introductory "free trial period" to let you check out the merchandise or service and decide whether to join the plan. If you keep the merchandise beyond the free trial period or fail to cancel the service within the free trial period not only must you pay you automatically become a plan member. Joining a continuity plan means you agree to the plan's sales method as long as you're a member. You'll automatically get periodic shipments of merchandise or delivery of services. You won't get any announcements or rejection forms before each shipment or service period. The shipments or services continue until you cancel your membership.~~Sellers must give you information about the plan's terms and conditions clearly and conspicuously in their promotional materials. These terms may include; that you become a member if you accept the introductory merchandise or initial round of services unless you cancel; or that periodic delivery of merchandise or services will occur - with no further action on your part; and will continue until cancellation is received. It also must disclose a description of the merchandise or services you agree to buy say whether there's a minimum purchase and how often you'll receive the products or services. An explanation of the plan's billing procedure for each shipment or period of service must also be provided as well as the terms of the plan's refund or return policy; how and when you can cancel your membership; and the price of the goods or services if you fail to cancel including shipping and handling if applicable.

Other Considerations

There is an Alert on this business due to a Government Regulatory action which was filed by several District Attorneys in California. Please refer to the GovernmentAction Section of the report for additional information.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

IQ Derma
I Q Derma
I Q Cosmetics
IQ Cosmetics
Johnson Marketing Group
Transformations

Websites:

Contacts:

La Rena Ryan (Customer Service Manager)
Vickie Pew (Glow Specialist)
Dan Williams (Vice President CRM)
Don Ressler (President)
Matt Lueders (General Council)

Other Categories: