IntenseCity Sports Performance Institute, LLC ratings, reviews and complaints - Health Clubs

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against IntenseCity Sports Performance Institute, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides personal health training services.

Primary Contact:	Adam Zuckerman (President)
Business Started:	1/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When you choose to become a member of a club, you can expect to sign an agreement, indicating the length and terms of membership, as well as payment procedures and club policies. Examine the agreement carefully. Make sure all verbal agreements are in writing. Ask if the club will own your contract, or if they will sell it to a third party. Understand the length term. Do not agree to sign up for a lifetime membership, since this generally refers to the club's lifetime - not yours. Be aware that it is standard policy, or state law, to offer a cooling off period. This period is usually the three days after signing up for a membership, during which you may cancel the agreement without penalty. You may also want to check to see what other cancellation provisions are in the contract in case you move or become disabled.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Miriam Zuckerman (Assistant)

Shantelle Bateman (Administration)

Reputation Report

IntenseCity Sports Performance Institute, LLC

Complaints and Resolutions

Other Information