International Telecom ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against International Telecom closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is collection of unpaid telephone bills related to adult entertainment calls.

Primary Contact:	William Paul (Supervisor)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If you have been contacted by a collection agency for a debt which seems unfamiliar to you, carefully check your records to verify the the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including, threats, harassment, and collection of fictitious debts. This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation, you are not required to pay the debt. Phone calls allegedly tracked with ANI's may still not validify the debt as the ANI will identify the receiving phone line, but not the actual caller.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

I T I

Connect Card

Websites:
There are no additional web sites.

Contacts:

Customer Service

Sam Boyd

Bill Paul (Principal)

Addresses:

P.O. Box 1659, Santa Rosa, CA, 95402-1659

18034 Ventura Boulevard Suite 178, Encino, CA, 91316

18034 Ventura Boulevard Suite 190, Encino, CA, 91316

Reputation Report

International Telecom

Complaints and Resolutions

Other Information