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International Vacation Homes.Travel

  210 inquiries |
Real Estate Rental Service

5051 East Orangethorpe Avenue Suite E-264
Anaheim, CA 92807
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(888) 982-3224

http://www.internationalvacati...

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints contain a pattern of allegations that the condition, location, or amenities are misrepresented by the company. Specifically, renters said that the locations of the properties described as on or just steps from the beach are not and that the amenities promised as part of the agreement were missing, broken, or non-existent. Many customers reported: “dirty, filthy, or otherwise unclean premises.” Some said that items within the unit were broken, such as: ceiling fans; televisions; door locks; and, in a few cases, the units had roof leaks. Those who called for assistance claimed that despite promises by the company to remedy the issues, no help was given.

Renters often complained that the business did not provide security deposit refunds despite multiple requests. In a few cases, clients made deposits but after receiving their contracts disagreed with the provisions or the company was unable to deliver the property rented and refunds were requested but not issued.

The company generally responds to complaints by issuing refunds of the clients’ deposits but does not generally address the cause of the delay. With respect to the conditions of the property, the company contends that contractually the clients agree to pre-inspect the property, but if they fail to do so, they take possession “as is.” In some cases, the company disputes the allegations of disrepair and cleanliness by stating they have photographs of the property and that the client did not have any objections during the walk through. To others, the company claims the client did not submit their dispute in writing, during their stay, as stipulated in the contract. The company generally disputes issues of misrepresentation claiming that the property is as described and the client has the obligation to inspect the property prior to occupancy. Often, they refer to specific clauses in their contracts which state that rentals may vary in size, location and amenities and deny refund requests.

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Complaint Closing Statistics

0 complaints against International Vacation Homes.Travel closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is offering resort services.

Primary Contact: Shaun Esposito (CEO)
Business Started: 1/1/1983
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company’s contract contains several important provisions: occupants are advised to walk through the property personally or to designate a walk through representative prior to occupancy. Unless this is done the occupant waives the right to a walk through inspection and accepts the premises “AS IS,” with no recourse and no refunds. The entire rental must be paid at least 90 days prior to occupancy. Linens, pillows, and towels are not included but can be purchased at an additional expense.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

California International Resorts
California Beach Resorts
International Vacation Resorts, Inc.
Newport Beach Resorts
International Vacation Homes, Inc

Websites:

Contacts:

Reservations
Randy Esposito (Broker/Secretary/Treasurer)
Jessica Araiza (Office Manager)
Edward Vignone (General Manager/ Sr. Vice President)

Other Categories:

Addresses: