I/O Magic Corporation ratings, reviews and complaints - Computer Equipment, Parts, and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to honor advertised rebates, and calls or emails are not returned. Others allege merchandise received is defective, dissatisfaction with repair attempts, items do not function as advertised, refunds are not issued when merchandise is returned, and difficulty receiving RMA numbers to return orders. The company responds to complaints by issuing rebate checks, or in some cases explaining why rebates are declined, replacing defective items, and providing RMA numbers.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against I/O Magic Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is marketing computer storage and digital entertainment products.

Primary Contact:	Steve Langbein (Manager Customer Service)
Business Started:	3/19/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company informed our office that in May of 2001, IOM Holding acquired the assets of Hi-Val, Inc. and in November of 2000, they acquired certain assets of DRT Holdings, Inc., which included the trademark for Digital Research Technologies. They did not assume the liabilities and obligations of Hi-Val, Inc, Digital Research Technologies, or DRT Holdings, Inc. Therefore, the company is not responsible for any complaints prior to those dates. Keep in mind, rebate offers may be offered by the manufacturer of a product rather than the seller. Read your rebate offer carefully to determine financial responsibility to the customer.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

I/O Magic #7869

Websites:

Contacts:

John McLean (ITT Manager)

Other Categories:

Rebate Offers

Addresses:

P.O. Box 54370, Irvine , CA, 92619

P.O. Box 26889, Santa Ana, CA, 92799

Reputation Report

I/O Magic Corporation

Complaints and Resolutions

Other Information