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ITrustCapital, LLC

  3,472 inquiries |
Website and Web Page Development Services

16255 Ventura Blvd. Suite 240
Encino, CA 91436
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(866) 308-7878

Please contact us for business hours.

Company Rating


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Customer Reviews

based on 3 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/25/2023

Bank wire deposit lost

They received the money via bank wire a week ago and I'm waiting. I shouldn't complain after reading the review below as it seems it could take weeks. And yes, I confirmed with my bank and had them confirm that I sent it to the right routing number, etc., no issues there. I've been told by many support people that the turn around for a bank wire is 1 to 2 days. Here we are on day six and all they can tell me is that they are waiting to hear back from "their bank," which somehow dropped the ball. As this is a smaller financial organization, they get to pass the buck to third parties (bank and custodian) that we can't contact directly. As for support, they're very polite, but there's no one dedicated to your ticket so every time you call you speak to a different person and have to explain the entire situation from the beginning. They say all the right things and promise to follow up. But these people are taking call after call day long and there doesn't seem to be a team to escalate to. So, I'll just wait and hope. Thankfully, it was just $1000 and not $200K. I won't be doing that now.

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against ITrustCapital, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

ITrustCapital, LLC provides e-commerce optimization and development services, including website development, design, content generation, Magento upgrade as well as consulting and support services.

Primary Contact: Todd Southwick (COO)
Business Started: 7/19/2010

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

There are no additional DBAs.

There are no additional web sites.


Henry Melchor (Operations Manager)
Morgan Steckler (CEO)

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