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J Bikes

140 inquiries |
Bicycle Dealers

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1920 South Rochester Avenue Suite 105
Ontario, CA 91761-2344 | Get Directions

(909) 332-3288

http://www.jbikes.net

Ontario: M-F 8:30 AM-5:30 PM, Sat 9:30 AM-4:30 PM
La Puente: M-F 10 AM-6 PM, Sat 10 AM-4 PM

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/22/2015 John W.

Do not do internet business with this company

"Do not do internet business with this firm. Their website is terrible and their customer service attitude when you call them resembles 'I don't care about your problem, now go away and leave me alone'."

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against J Bikes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

J Bikes offers over 400+ assembled bikes in the showroom, hundreds of bicycle parts for your replacement needs, thousands of bicycle accessories for you to customize your ride, and tons of bike gears to protect your asset.

Primary Contact:	Khoung Ma (Claims Dept)
Business Started:	7/7/2008
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

J Variety Corporation

Websites:
There are no additional web sites.

Contacts:

Johnny Leung

Addresses:

100 South 6th Avenue, City of Industry, CA, 91746

100 South Sixth Avenue, La Puente, CA, 91746

14424 East Valley Blvd, La Puente, CA, 91746

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