Complaints for J. D. Byrider - Corporate HQ in Carmel, IN

Complaints	Type of response
3	Making a full refund, as the consumer requested
2	Making a partial refund
37	Agreed to make an adjustment
0	Refusing to make an adjustment
38	Refuse to adjust, relying on terms of agreement
2	Unanswered

82 complaints against J. D. Byrider - Corporate HQ

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5/27/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

5/14/2025

Harassment showing up to my house asking my mother in law for a car payment, I was not even 1 week past due on my payment, they are telling my references that I am giving them the runaround when the truth of the matter is I haven't spoke to anyone from the company. The week prior to my late payment or what they considers late Lisa was on the phone with a Caucasian person begging and pleading for a payment willing to work with the individual but when I am 2 days late they are showing up to my door threatening references and acting like I am wanted for a serious crime, this place is a joke and does not deserves to be in business. Resolution Sought Treat each customer with the same respect.

Company Response

5/15/2025

In the case of Mr. Knowles, complaint number 99036643, we have investigated the matter with the full cooperation of the franchise-owned Byrider/CNAC. Mr. Knowles and Ms. Jones purchased a 2014 Lincoln MKS on July 26, 2024 from our dealership on US 31 South in Greenwood, Indiana. They also purchased an optional service agreement effective for 24 months or 24,000 miles, whichever occurs first. Byrider/CNAC has documented policies and procedures surrounding sales, underwriting, and collections. The terms of the contract including CNAC's strict on-time payment policy was discussed both in writing and verbally, before and during the contract closing. A Reference List was also signed, granting permission to contact the provided references in the event CNAC was unable to get in touch with them. Upon receipt of this complaint, an investigation was launched and found that all policies and procedures were followed. CNAC contacted Mr. Knowles' references solely because his account became past due and they couldn't reach either him or Ms. Jones directly. Maintaining consistent communication is essential. Byrider/CNAC strives to achieve the satisfaction of every customer and value Mr. Knowles and Ms. Jones as customers. We look forward to our continued relationship.

5/26/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

5/12/2025

I have enclosed receipts for wrongful suggestion. Shirley told me to take my vehicle to valley auto. Cnac was gonna help me with my repairs. Curtis at valley auto told me nothing was wrong with my vehicle. He did an oil change not covered. That's not what I took it in for. 2 weeks later had a tow to a different shop. I needed sway bars links and struts….look at the receipt! Another tow!!!! Needed caliber hose… look at receipt. Shirley after Lvm 2x never called me back. Who wants to deal with this meanwhile they are harassing me for payment!!!!!!!!! I want compensation! I've been driving around when Curtis from valley auto said there was nothing wrong with my vehicle!!!!! This place was suggested by Shirley!!!!!!!!over 30 days without a car bc of Shirley while Kaylen is harassing me for payments I have never been more than 2 weeks late and they send me a repo notice. And!!!! They are not a real bank!!!!!!!!!! Resolution Sought Bc of this situation I need more time to pay for my vehicle without harassment from Kaylin and ppl in her office. That money was unsuspected and they knew the situation. But they dont care!!!!!! I need time to catch up!!!! Stop harassing me! I've always been on time.

Company Response

In the case of Ms. Parsons, complaint number 99036574, we have investigated the matter with the full cooperation of the franchise-owned Byrider/CNAC. Ms. Parsons purchased a 2013 Chevrolet Equinox on November 11, 2022 from our dealership on Sterling Drive in Morgantown, West Virginia. She also purchased an optional service contract effective for 36 months or 36,000 miles, whichever occurs first. Upon learning of Ms. Parsons's vehicle service concerns, Byrider tried to schedule a service appointment. Ms. Parsons initially planned to have her vehicle towed to our service department through her insurance, but discovered the coverage was limited to 15 miles. Byrider proposed Valley Auto And Tire, a repair shop within the 15-mile radius. We have successfully used this shop for other customers without prior issues. Ms. Parsons took her vehicle to Valley Auto on 3/28/2025. They found no issues aside from needing an oil change and excess transmission fluid, and the vehicle functioned properly during testing. However, on 4/15/2025, Ms. Parsons informed us of a wobble and smoke. Additionally, the lug nuts were extremely hot. Before we were able to set an appointment, the call ended due to a power outage. When the power was restored, Byrider attempted to contact Ms. Parsons but was unsuccessful. CNAC is willing to work with Ms. Parsons on her contract payments and payments for repairs to her vehicle. However, we cannot do so without contact. Ms. Parsons should call 877-849-5401 to discuss a resolution. Byrider/CNAC strives to achieve the satisfaction of every customer. We apologize for the inconvenience and value Ms. Parsons as a customer. We look forward to our continued relationship.

Customer Rebuttal

5/19/2025

I did have the vehicle towed to the suggested repair shop when an appointment was scheduled!!!! I returned every call!!!!! In fact something was wrong that’s why I had it towed because I felt like it was not drivable. Something was wrong you have the receipts. Back to back. I drove the vehicle 1 week after picking it up from auto valley or valley auto. It was then towed again to a repair shop of my choice! Proove a power outage!!!! Hypothetically speaking the call was maybe possibly unsuccessful bc I work and can’t be on my cell phone but no voicemail!!! Y’all harassed me at work for payment! I decided to take matters into my own hands and make the repairs myself. You didn’t help me. I returned Shirley’s call twice after she called me. She never called me back!!!! I don’t need repairs. It’s fixed and it was $1100. I need 2 months without paying my payment and fees to catch up on my bills. I’ve had a perfect record of paying on time before all this happened . You are paid up to date. And Ive contacted you for resolution!!!!!!!!!!!! The intention was for your help with repairs so I wouldn’t end up in this situation! I deserve what I want. You will not be paid this week!!!!

Company Final Response

5/22/2025

We stand by our original response. CNAC attempted to contact Ms. Parsons to find a resolution but was unsuccessful. Ms. Parsons is requested to call 877-849-5401 to discuss this matter further.

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