J. D. Byrider - Corporate HQ complaints

In the case of Ms Kinser, complaint number 99043118, we have investigated this matter with the full cooperation of Byrider. Ms. Kinser purchased a 2015 Chrysler 200 on January 16, 2026 from the independently owned Byrider location on 2210 Russellville Rd, Bowling Green, KY. The vehicle is covered by a 24-month, 24,000 mile limited warranty, whichever occurs first. Byrider and CNAC have written policies and procedures that govern our sales, underwriting processes, and collection processes. The terms of the retail contract, including the payment schedule and strict on-time policy were disclosed to Ms. Kinser both verbally and in writing prior to and during the closing process. Ms. Kinser signed a Retail Installment Contract acknowledging these terms and securing her purchase. In accordance with that agreement, payments are processed only on the scheduled dates outlined in the contract, and our records reflect that all transactions have been handled accordingly. If there are any discrepancies, such as changes in employment or account details, we have advised Ms. Kinser to visit our office so the matter can be reviewed and resolved in person. Despite multiple documented requests and outreach efforts, she has declined to do so. We remain willing to work toward a resolution; however, cooperation and direct engagement are necessary. We encourage Ms. Kinser to visit the office so we can review her payment schedule and reach a solution.

Read More

We have made multiple attempts to resolve this matter, including inviting Ms. Kinser to our office to review her paperwork; however, she has declined. Ms. Kinser is no longer employed at the same workplace as when the vehicle was purchased, impacting prior arrangements. We explained that processing a payment outside the scheduled date requires her authorization. Direct communication with our office is necessary to prevent further issues and ensure proper handling of the account.

Read More

In the case of Ms. Littlejohn, we have investigated this matter with the full cooperation of Byrider. Ms. Littlejohn purchased a 2013 Chevrolet Cruze on January 11, 2025 from the independently owned and operated Byrider location on Roosevelt Avenue in Burlington, IA. She also purchased the optional 48 month/48,000 mile vehicle service contract, whichever comes first. Byrider has written policies and procedures that govern our sales and underwriting processes. The terms of the retail contract, including the payment amount, annual percentage rate and total sales price were disclosed prior to and during closing, both in writing and verbally. Ms. Littlejohn signed a Retail Installment Contract which secures her purchase. Ms. Littlejohn previously filed an Attorney General complaint regarding mechanical issues, to which we have already responded with accurate and complete information. After filing the Attorney General complaint, Ms. Littlejohn returned the vehicle to our Burlington location, where we performed extensive service to ensure the vehicle was safe and reliable. She then drove the vehicle from Burlington to the Cedar Rapids area without incident. Shortly thereafter, Ms. Littlejohn alleged that an oil filter had not been installed and that the valve cover was broken. We immediately reviewed the matter with the servicing technician, who confirmed that an oil filter was installed at the time of service; however, in the interest of customer satisfaction, we reimbursed her for the oil filter she purchased from Carquest. We also identified broken plastic clips on the valve cover, and although not clearly attributable to prior service, ordered a replacement at no cost. The part has arrived in Cedar Rapids, and she may stop in at her convenience for free installation. Since purchase, Ms. Littlejohn has driven nearly 30,000 miles and paid only $7.97 toward repairs. All other service costs have been covered either by her vehicle service contract or by Byrider as a goodwill gesture. While we acknowledge the vehicle has experienced issues, we have consistently acted in good faith, absorbed significant costs, and coordinated service across locations following her relocation. The vehicle was sold with proper disclosures, recalls were verified, and concerns were addressed promptly. We do not believe there is a basis for rescission or refund. We remain willing to install the valve cover and continue addressing legitimate concerns. We value Ms. Littlejohn as a customer and apologize for any inconvenience she has experienced.

Read More

Ms. Littlejohn has requested that Byrider refund the amounts paid toward the vehicle and provide a replacement vehicle. Based on the facts of this matter, Byrider is unable to grant that request. Regarding the oil filter concern, Ms. Littlejohn alleged that the filter had not been installed. Although our technician confirmed it was, we reimbursed Ms. Littlejohn for the oil filter she purchased from Carquest as a gesture of good faith. Since the date of purchase, Ms. Littlejohn has driven the vehicle approximately 30,000 miles, demonstrating significant use. Throughout her ownership, Byrider addressed service concerns as they arose, with nearly all repairs covered either by the vehicle service contract or by Byrider as a goodwill accommodation. Ms. Littlejohn has paid only $7.97 toward repairs at our service centers. Given the mileage, continued use of the vehicle, and service support already provided, Byrider does not believe a refund or replacement vehicle is warranted. However, if Ms. Littlejohn wishes to discuss resolving the remaining balance on the account, Byrider would be willing to review those options with her.

Read More