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Home Used Car Dealers J. D. Byrider - Corporate HQ Complaints and Resolutions

J. D. Byrider - Corporate HQ complaints

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12802 Hamilton Crossing Blvd
Carmel, IN 46032-5424 | Get Directions

(317) 249-3000

http://www.jdbyrider.com/

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Total Amount in Dispute:
$477,605.00

Total Amount Settled:
$2,500.00

Complaint Experience

94%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

87 complaints against J. D. Byrider - Corporate HQ closed in last 3 years.
Complaints Type of response
3 Making a full refund, as the consumer requested
2 Making a partial refund
43 Agreed to make an adjustment
0 Refusing to make an adjustment
37 Refuse to adjust, relying on terms of agreement
2 Unanswered

87 complaints against J. D. Byrider - Corporate HQ

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2/12/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $380.00 Amount Settled: $0.00

Customer Complaint

1/29/2025

Me and my husband purchased a car from Byryder in Waukesha. My husband works for a funeral home so it makes some days to bring payment in hard. But it does get paid. Me and my husband are here to make payment and Byryder took the insurance off so they can take the car back. Byryder has been treating customers like crap. Doesn't go by the wca rules. Resolution Sought I'm in the mist of filing A lawsuit

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Company Response

1/30/2025

Mr. Harmon is upset with the handling of his CNAC account. Mr. Harmon purchased a 2014 Chevrolet Equinox on November 4, 2024 from the Byrider location on Hwy 164 Waukesha, WI. Mr. Harmon signed a Retail Installment Contract to secure his purchase. Byrider's policies and procedures govern our sales and underwriting processes. The terms of the retail contract were disclosed to Mr. Harmon both verbally and in writing before and during the closing process. These terms included the payment amount, Annual Percentage Rate (APR), and total sales price. During closing, Mr. Harmon was also informed that all payments to CNAC are due on or before the due date and that there is no grace period. Mr. Harmon made his last 2 payments late and was delinquent on his next payment with no communication to CNAC, which resulted in his Collateral Protection Insurance account to be cancelled. On January 27, 2025, Mr. Harmon visited the location to make a payment and speak to his account representative. Mr. Harmon's account representative explained once again that CNAC does not have a grace period. Mr. Harmon agreed to pay the contractual and Collateral Protection Insurance payments; therefore, his CPI account was reinstated. Mr. Harmon also agreed to autopay to avoid being late on future payments. CNAC strives to achieve the satisfaction of every customer and we look forward to our continued relationship.

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1/19/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

12/27/2024

I purchased a 2015 Volkswagen Passat over 3 years ago. I make $280 payments every 2 weeks. I still over 9000.00 on the vehicle. This vehicle is the only source of transportation I have. Over a year ago, I started having oil issues with the engine. I had the car serviced at JD Byrider and they explained I needed a new engine. Desperately needing my car, I agreed to contact JD Byrider's financial services called Snap Financing. I agreed to pay $50.00 every week for a new engine to be placed in the Volkswagen. Well a year after of supposedly applying the engine, I am again without a car and now JD Byrider is refusing to contact me. I have called the corporate office in Indiana and they stated the service manager said she would call me back. I'm still waiting on her call. It's going on 2 weeks and I still can't get my car fixed or have had any updates. I'm still paying on the car and the supposedly paying for the new engine. I truly believe they charged me for a new engine but it was never put in. And I believe they bought parts to fix the engine I already had issues with. Resolution Sought I need a car. Either replace the Volkswagen or fix the car correctly. With the new engine it should have received last year.

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Company Response

12/30/2024

Please contact Best Extended at 888-227-1222 to address any concerning mechanical issues.

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Customer Rebuttal

1/15/2025

Please explain what I have to do to get vehicle. I'm suffering here!! I just tried speaking to the service manager. Once again, they are unable to come to the phone right now but they will call me back. It's the same excuse I get every time I call. And no one ever calls back. I have no clue where to turn to now

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Company Final Response

1/16/2025

Byrider/CNAC has made a good faith effort to resolve this complaint by working with Ms. Reyes. We have email documentation showing our communication with Ms. Reyes, advising her of the necessary steps to complete the repairs, including providing oil change receipts that show peroper vehicle maintenance. Without this documentation, the warranty is void and Ms. Reyes would be responsible for the cost of the repairs. Since filing this complaint, Ms. Reyes has not responded to our phone calls or provided the requested documentation. Byrider has attempted to contact Ms. Reyes at the email and phone number provided but was unsuccessful. Ms. Reyes needs to contact Best Extended at 888-227-1222 to address any concerning mechanical issues.

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