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Jack In The Box, Inc.

74 inquiries |
Fast Food Restaurants

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9357 Spectrum Center Blvd.
San Diego, CA 92123 | Get Directions

(800) 500-5225

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/8/2021 Rebecca C.

This is the third time they have either messed up our food or not given us our food and drink.

We went again today for lunch (Orchards, WA location). This is the third time they have either messed up our food or not given us our food and drink. I feel they are very dishonest and lack any concern about your food and their service. Improve food and service.. Altho we wont be back. Other stores are not as pitiful but are still lacking.. What has happened to good service good food with care and a smile ???

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Complaints and Resolutions

Complaint Experience

50%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

2 complaints against Jack In The Box, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

Other Information

Company Info

Jack In The Box provides the sale of fast food services.

Primary Contact:	Robert La Cross (Guest Relations)
Business Started:	8/13/1971
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Jack-In-The-Box

Jack In The Box

Jack in the Box

Jack-In-The-Box

Websites:
There are no additional web sites.

Contacts: