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Jackson Hewitt Tax Service

14 inquiries |
Tax Preparation Services

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1880 North Main Street
Shelbyville, TN 37160 | Get Directions

(931) 431-0061

https://office.jacksonhewitt.c...

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/19/2023 Stacy R.

The price of filing is outrageous

I went yesterday to file my earlier advance to Jackson here at which I've been selling with them for several years and the price of filing is outrageous and they said they went up this year how ironic is that times are hard people don't have money and for them to charge me nearly $700 like in a few dollars of being $700 to do my taxes the advance was free there was no charge for that what I think happening is they taking advantage of us single moms and grandmothers that have child tax credit and they taking it that's nearly $1,000 to file taxes would that company that's terrible that's a lot of money and I need this to say I didn't get but $300 for advance because they got all the money. Lower the filing fee that's outrageous for people to have to come to them to file their taxes to have money to do for Christmas or what have you especially single moms that worked all year and for them to take almost $2,000 out of their tax money that's robbery

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Jackson Hewitt Tax Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company provides tax preparation services.

Primary Contact:	Manager
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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