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Japan Deluxe Tours, Inc.

363 inquiries |
Travel Agencies and Bureaus

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1820 West Carson Street Suite 224
Torrance, CA 90501 | Get Directions

(310) 327-1111

http://www.japandeluxetour.com

Monday - Friday: 8:30 am - 6:00 pm

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/10/2014 William M.

Unacceptable tour in October

My wife and I signed up for the 10 day Takayama festival tour in October. Good points- very efficient service in terms of hotel availability and planning for meals. Guide was extremely hard working and energetic, though her fractured english started to wear on everybody after several days. Bad points - Check your geography, Japan is not a small country. Basically every day was twelve hours of activity, at least 9 of which involved just getting from place to place. Since the tour had only 13 people, the bus provided was an uncomfortable and crowded mini-bus. Think of spending 9 hours every day in a non-reclining economy class airplane seat, plus bumps. Hotels were spotty, with Osaka and Nagasaki fine, Hiroshima and especially Fukoaka totally unacceptable (no room to even put bags on the floor). After 5 days, my wife and I had enough and we quit the tour half way through. In JDT's defense, they did offer to provide a two day private tour in Tokyo when they were told we were dissatisfied, but by then we had rebooked our flights to US. Basic problem in a nut shell - too much just riding around in a bus that was way too small and uncomfortable.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Japan Deluxe Tours, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We have 30 years of experience as a travel agency serving thousands of travelers and our goal is to provide enjoyable and authentic cultural experience services.

Primary Contact:	Toru Kubo (President)
Business Started:	2/26/1987
Social:

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Licensing

Seller of Travel Program (CA AG)

Verified License

License Number: 2045303
Status: Active

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Japan Deluxe Tour

Travel Oriented

Websites:

http://www.traveloriented.com

Contacts:

Yayoi Shigekuni (Manager)

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